We are committed to ensuring your complete satisfaction with every purchase. We understand that circumstances may arise where you must return a product or request a refund. If for any reason you are not satisfied, you may return the item(s) according to the terms outlined below.

Return Policy

30-Day Satisfaction Guarantee: We proudly offer a 30-day satisfaction guarantee on all items purchased directly from our online store. If you are unsatisfied with your purchase, you have 30 days from the delivery date to initiate a return and request a refund. 

Eligibility for Return: There will be no cancellation of the orders once the orders are processed. To be eligible for a return or refund, please ensure that the following conditions are met:

• The item must be unused, undamaged, and in its original packaging, with its original manuals, and without any signs of use will be accepted.

• The return request must be submitted within 30 days of the delivery date

• The item must have been purchased directly from our website

• Incorrectly ordered goods may only be returned with prior authorization from the company. Returning goods without prior authorization is not accepted. Return requests are ONLY accepted by email ([email protected]); Return requests through phone calls or chats will not be accepted.

• Returns MUST be received within 15 business days from the date of authorization

• Printed circuit boards that are no longer sealed in the original packaging unused are not eligible for refund. 

The buyer is responsible for paying all return shipping charges. Additionally, the buyer must ensure that the returning goods are properly insured while being transported to the company. We disclaim all responsibility for any loss or damage to items during transportation that are being returned. The buyer alone is liable for this.

Non-Refundable Items: While we strive to accommodate all return requests, certain items are ineligible for return or refund:

• Personalized or custom-made items that have been specifically delivered for you

• Items were used, damaged by the customer, or not in original condition

Damaged/Incorrect Items: Goods damaged in transit, short/partial shipments, and incorrect items should be reported within 2 business days after the delivery date.

Initiating a Return: To initiate a return, kindly contact our dedicated customer support team at [email protected]. Provide your order number, a brief description of the issue, and any relevant details. Our friendly team will guide you through the process and assist you in the best possible way.

Return Process: For approved return requests, we will provide you with detailed instructions on how to return the item through email. 

Please carefully follow the instructions provided to ensure a smooth return process. 

• Email us the details of your return

• An RMA (Return Merchandise Authorization) number will be provided to you upon receiving the details

• Ship the items to be returned along with RMA label on the box to the designated address provided to you. 

• DO NOT SEND THE RETURNS TO THE CORPORATE ADDRESS LISTED ON OUR WEBSITE

Return Shipping Costs: All return shipping costs must be covered by the customer. The buyer is also responsible for making sure the returned items are adequately insured during transit to the business. We disclaim all liability for any loss or damage to returned goods that may occur during transit. This is solely the buyer's responsibility.

Refund Policy

Refund Process: We will initiate the refund process once we receive the returned item and verify that it meets the eligibility criteria. The refund will be issued using the original payment method used during the purchase. 

Refund Method: All refunds will be in the original method of payment.

Refund Timeframe: Please note that the refund may take up to 14 business days to reflect in your account, depending on your financial institution.

Exchange Policy: There are no exchanges.

Restocking Fee: There is no re-stocking fee.

Policy Updates: Please note that our refund and return policy is subject to change without prior notice. Any updates or modifications will be communicated to you through our website.

 

Contact Information

Business Hrs: 8:00 AM-5:00 PM GMT (London)

Business Days: Monday to Friday

Contact No: +44 2921680023

Email: [email protected]

Legal Compliance: All disputes arising of this contract shall be subject to the jurisdictions in the United Kingdom: England and Wales.